Terms of service

Terms of Service

Last Updated: November 6, 2026

1. Introduction

Welcome to JOWAN. These Terms of Service govern your access to and use of our website, https://jowan.store, including browsing, creating an account, purchasing products and using our services.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

2. About JOWAN

JOWAN is a clothing and streetwear brand offering modern apparel, including oversized T-shirts, hoodies and other fashion products.

Business Information

  • Business Name: JOWAN
  • Website: https://jowan.store
  • Office Address: Plot 04, Block - I, Road - 06, Pallabi, Mirpur 07, Dhaka, Bangladesh
  • Customer Care: 01811540000
  • Email: jowan@manzil.email

3. Products and Descriptions

We make every effort to provide accurate product descriptions, images, sizing information and specifications.

Actual product colours may vary slightly depending on screen settings, lighting and display devices.

Customers are encouraged to review product descriptions and size charts carefully before placing an order.

4. Pricing and Payments

All prices are displayed in Bangladeshi Taka (BDT), unless otherwise specified.

Applicable delivery charges and other costs will be displayed during checkout before order confirmation.

We reserve the right to correct pricing errors, update product prices and modify promotional offers. Such changes will not retrospectively alter an accepted order, except where correction or cancellation is necessary due to an obvious error.

Available payment methods will be displayed during checkout.

5. Order Confirmation

Submitting an order constitutes an offer to purchase the selected products.

JOWAN may contact customers by phone, email or other provided contact details to verify order information.

We reserve the right to reject or cancel an order in cases involving unavailable products, incorrect information, suspected fraudulent transactions or technical and pricing errors.

Where payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be arranged in accordance with applicable law.

6. Shipping and Delivery

Delivery availability, estimated delivery times and applicable shipping charges will be communicated through our website, product pages or checkout.

Delivery estimates may be affected by courier operations, weather, public holidays, transportation disruptions or other circumstances beyond our reasonable control.

Customers must provide accurate delivery addresses and reachable phone numbers.

Customers should contact our customer care team for delivery-related assistance.

7. Order Cancellation

Customers wishing to cancel an order should contact JOWAN as soon as possible.

Cancellation requests may be accepted before an order is processed or dispatched.

Once an order has been handed over to the delivery provider, cancellation may no longer be possible. Such requests may instead be handled under our return and refund process.

Any applicable cancellation charges must be communicated transparently and must be permitted by applicable law.

8. Returns and Exchanges

Customers may contact JOWAN within 3 days of receiving an order to request a return or exchange for an eligible product.

To qualify for a voluntary return or exchange, products should generally be:

  • Unworn and unwashed.
  • Unused and in their original condition.
  • Returned with original tags and packaging, where supplied.
  • Accompanied by the relevant order details.

Products that are damaged through customer misuse, washed, altered or worn may not qualify for a voluntary return or exchange.

For incorrect, defective or damaged products, customers should contact us promptly after delivery and provide relevant photographs or other information so that we can investigate and arrange an appropriate resolution.

Nothing in this section limits any consumer rights or remedies that cannot legally be excluded.

9. Refund Policy

Approved refunds will generally be issued through the original payment method where practicable, or another lawful method agreed with the customer.

Refund processing time may depend on the payment provider or financial institution.

Any delivery or return cost treatment will be communicated during the refund process and handled in accordance with applicable law.

Customers should contact customer care for refund assistance.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete order information.
  • Use valid contact and delivery details.
  • Make reasonable arrangements to receive deliveries.
  • Avoid fraudulent or unauthorized transactions.
  • Use the website only for lawful purposes.

11. Intellectual Property

All website content, including the JOWAN name, logo, product photographs, graphics, designs, text and branding materials, is owned by or licensed to JOWAN.

No content may be copied, reproduced, distributed or commercially used without prior written permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers and other service providers.

Such services may operate under their own terms and privacy policies.

JOWAN is not responsible for third-party websites or services that we do not control, subject to responsibilities imposed by applicable law.

13. Website Availability

We make reasonable efforts to keep our website available and accurate.

However, temporary interruptions may occur due to maintenance, technical issues, security requirements or other operational circumstances.

We reserve the right to update or discontinue website features where reasonably necessary.

14. Limitation of Liability and Consumer Rights

Nothing in these Terms excludes or restricts any consumer rights, remedies or liabilities that cannot legally be excluded or restricted under the laws of Bangladesh.

These Terms are not intended to limit rights available under the Consumers' Right Protection Act, 2009, or other applicable laws.

To the extent permitted by law, JOWAN will not be responsible for indirect or consequential losses that were not reasonably foreseeable when an order was placed.

This limitation does not apply to liability that cannot legally be limited.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Please review our Privacy Policy for details regarding customer information, communications and data handling.

16. Changes to These Terms

JOWAN may update these Terms from time to time to reflect changes in products, services, business practices or applicable legal requirements.

Updated Terms will be published on this page with a revised Last Updated date.

Changes will not retrospectively remove rights relating to an order already accepted.

17. Governing Law

These Terms are governed by the laws of Bangladesh.

Customers are encouraged to contact JOWAN first to resolve any questions or disputes.

Nothing in these Terms prevents customers from approaching the competent consumer protection authorities or other forums available under applicable law.

Any court proceedings will be subject to the jurisdiction of the competent courts of Bangladesh.

18. Contact Information

For questions, complaints, order enquiries, returns or refunds, please contact:

JOWAN

Address: Plot 04, Block - I, Road - 06, Pallabi, Mirpur 07, Dhaka, Bangladesh

Phone: 01811540000

Email: jowan@manzil.email

Website: https://jowan.store

Thank you for choosing JOWAN.

WEAR YOUR IDENTITY.